Support that responds when you need it
When your care management software is central to your day-to-day operations, you need to know that help is there when you need it.
Lumin is a smaller, agile UK team. That means you get responsive, personal support from people who know MyLifePlan, understand children’s social care, and can help resolve issues quickly.
Getting started is just as straightforward. MyLifePlan is designed to be easy to pick up, even for staff with limited confidence using technology, and we’ll support your team through setup and onboarding so they can start using it confidently and quickly.
Get started in a day
Typical forms (15–20) can be created in just a few hours.
Minimal training needed
Simple and intuitive. A 30-minute manager introduction is usually all that’s needed.
Tailored to your service
Set up to reflect your existing forms and workflows, so MyLifePlan feels familiar from day one.
Inspection-ready from the start
Pre-loaded with the forms and recording tools you need to support CIW and Ofsted inspection requirements.
Guided onboarding
We’ll walk your team through the system so everyone feels confident.
Responsive, UK-based support from people who act quickly when you need help.
Support when you need it
Put time back where it matters most – with the young people in your care
UK-Based Support that Understands and Cares
Real people, real knowledge – Based in the UK with care experience
Responsive team – Quick to act on feedback and requests
Dedicated account manager – Your single point of contact
Friendly help whenever you need it – From onboarding to ongoing success
Onboarding Q&A
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Most teams are up and running within a day. We'll set up your core forms and give you everything you need to begin recording straight away.
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Only a short session for managers – most users find the system easy and intuitive with little extra help.
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Not at all. If you can use email or a smartphone, you can use MyLifePlan.
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Yes. MyLifePlan is built to adapt to your workflows, not the other way around. We can take most of your existing forms and have them set-up in a day.
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Ongoing access to support, training resources, and your dedicated account manager.
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Absolutely. MyLifePlan includes compliant templates and full audit trails that support CQC and CIW standards.tem description
About Us
A digital solution built for care, with care.
Lumin Solutions was founded specifically to meet the digital needs of the childcare sector. Our journey began when a youth care provider approached a group of software experts to co-create a platform designed around the realities of care delivery.
As a small, UK-based company, we combine software expertise with a genuine passion for harnessing digital opportunities to further improve outcomes in care. We’re not a large corporation — we’re partners who share your values and work alongside you with friendly, personal service.
Our promise: we’ll always make your digital compliance experience simple, supportive, and stress-free.
Ready to see MyLifePlan in action?
